Part B
1. Identity of the seller
1.1 These Terms and Conditions of Sale govern consumer purchases made through www.mrcarmats.co.uk.
1.2 The contracting seller is Mr Car Mats Limited, registered in England and Wales.
1.3 Company registration number: 13905970.
1.4 Registered office: 23 Woodland Hills, Madeley, Crewe, CW3 9HN.
1.5 Customer service email: [email protected].
1.6 Correspondence address for written notices: 23 Woodland Hills, Madeley, Crewe, CW3 9HN. This is our registered office and is not a returns address. Please email [email protected] before sending any goods back and we will confirm where to send them.
1.7 References to "we", "us" and "our" mean Mr Car Mats Limited. References to "you" and "your" mean the consumer purchasing goods from us.
1.8 These terms shall be read subject to all applicable mandatory consumer protection legislation.
2. Scope and interpretation
2.1 These terms apply to contracts formed through our website for the sale of car mats and associated products to consumers.
2.2 Part A provides a plain-English summary of our principal commercial arrangements and the customer's statutory rights.
2.3 Part B contains the more detailed contractual provisions.
2.4 These sections shall be interpreted consistently and in accordance with applicable consumer law. Neither section shall override a consumer's mandatory statutory rights.
2.5 No contractual provision shall exclude or restrict liability to the extent that such exclusion or restriction is prohibited by law.
3. Product manufacture and specifications
3.1 Our products may be manufactured after receipt of an order, using standard vehicle patterns, selected catalogue options, individual specifications or personalisation.
3.2 The customer is responsible for taking reasonable care to ensure that the specifications selected or supplied when ordering are correct.
3.3 Specifications may include vehicle make, model, generation, year, body configuration, fixing system, material, colour, edging and any personalised features.
3.4 Where products are correctly manufactured and supplied in accordance with specifications selected by the customer and accurate information provided by us, we shall not be liable solely because the customer selected an unsuitable specification.
3.5 Clause 3.4 shall not apply where the problem arises from inaccurate product information, an incorrect recommendation, a manufacturing defect, a failure to meet an expressly agreed purpose or another breach of our obligations.
3.6 Products must satisfy the applicable standards of satisfactory quality, fitness for purpose and correspondence with description under the Consumer Rights Act 2015.
4. Vehicle compatibility and registration lookup
4.1 Vehicle registration lookup and vehicle selection facilities are provided to assist customers in identifying compatible products.
4.2 Because vehicles may differ by generation, variant, production date and fixing configuration, customers should review vehicle and product information before submitting their orders.
4.3 We will take reasonable care in providing accurate compatibility information.
4.4 We do not exclude responsibility for inaccurate compatibility information, misleading descriptions or incorrect fitment recommendations.
4.5 Where the customer independently selects incorrect vehicle details despite accurate information being provided, the resulting incompatibility shall not, by itself, constitute a defect in goods correctly supplied.
5. Product illustrations and material characteristics
5.1 Product photographs, lifestyle images and general illustrations are intended to assist customers in understanding the appearance and characteristics of our goods.
5.2 Illustrative images may show representative vehicles, materials or configurations. Any image expressly described as an accurate pattern or fixing diagram shall be treated in accordance with that description.
5.3 Colour reproduction may vary according to screen settings, lighting and display equipment.
5.4 Minor variations inherent in material manufacturing may occur, provided the goods remain as described, of satisfactory quality and fit for any applicable purpose.
5.5 We do not guarantee a precise match with a customer's existing vehicle interior unless such a match has been expressly agreed.
5.6 Material samples may be requested where available.
6. Industrial rubber products and odour
6.1 Industrial Rubber Car Mats are manufactured using rubber compounds that may possess a characteristic odour, particularly when new.
6.2 Odour intensity may vary according to the material, manufacturing batch, temperature, ventilation and storage conditions.
6.3 Customers are expressly advised that a noticeable rubber smell is a normal potential characteristic of this product category.
6.4 A normal, disclosed rubber odour shall not, by itself, constitute a manufacturing defect or breach of contract.
6.5 We recommend allowing newly supplied rubber mats to ventilate if the customer is sensitive to such odours.
6.6 Complaints alleging unusually severe, persistent or abnormal odours shall be assessed having regard to the product description, nature of the goods, surrounding circumstances and applicable statutory standards.
6.7 This clause does not exclude or restrict statutory rights arising where the goods are unsafe, unsatisfactory, unfit for purpose or otherwise fail to conform to the contract.
6.8 This clause does not remove statutory change-of-mind cancellation rights where such rights otherwise apply.
7. Ordering and formation of contract
7.1 Product listings on our website constitute invitations to treat and not binding offers to sell.
7.2 Submission of an order constitutes an offer by the customer to purchase the selected goods.
7.3 An automated order acknowledgement confirms receipt of the order but does not, by itself, constitute acceptance.
7.4 Unless we expressly accept the order earlier, acceptance occurs when the goods are dispatched and dispatch confirmation is issued.
7.5 We reserve the right to decline an order before acceptance for legitimate reasons, including unavailable products, suspected fraud, payment failure, manufacturing limitations or obvious pricing errors.
7.6 If payment has been captured and an order is declined, any amount paid shall be reimbursed without undue delay.
7.7 No contract variation or additional charge shall be imposed without the agreement required by law.
8. Pricing errors
8.1 We take reasonable care to display accurate prices and product information.
8.2 Where an obvious pricing error is identified before acceptance of an order, we may decline that order and notify the customer.
8.3 The customer may then choose whether to place a new order at the corrected price.
8.4 Where the customer does not wish to proceed, any payment already taken shall be refunded without undue delay.
8.5 Where a contract has already been formed, any remedy relating to a pricing error shall be determined under applicable contract law. We shall not assume an unrestricted right to increase an agreed price retrospectively.
9. Payment
9.1 Payment shall be made using a payment method offered through our website.
9.2 Available methods may include cards processed through Stripe, PayPal and other methods displayed at checkout.
9.3 Payment processing may be subject to the relevant payment provider's security and authorisation procedures.
9.4 We do not ordinarily retain complete card numbers or card verification codes within our website's order records.
9.5 We may take reasonable steps to investigate suspected fraudulent or unauthorised transactions.
10. Bespoke and personalised products
10.1 Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides an exemption from the statutory change-of-mind cancellation right for goods made to the consumer's specifications or clearly personalised.
10.2 Where a product meets that exemption, the customer shall not have the ordinary statutory right to cancel solely because they have changed their mind.
10.3 Examples of goods which may qualify include products manufactured to unique customer-supplied measurements or incorporating clearly personalised wording or designs.
10.4 The exemption does not automatically apply solely because products are manufactured after ordering, cut using standard vehicle patterns or selected from standard catalogue choices.
10.5 Applicable restrictions concerning genuinely bespoke or personalised goods shall be communicated before the customer submits the order.
10.6 Where an exempt product is manufactured correctly in accordance with the customer's confirmed instructions, we are not obliged to accept a return, exchange or refund solely because the customer selected an unsuitable specification, no longer requires the goods or has changed their mind.
10.7 Nothing in this clause affects statutory remedies where goods are faulty, misdescribed, incorrectly supplied or otherwise fail to conform to the contract.
11. Amendments and cancellation before delivery
11.1 Customers wishing to amend or cancel orders are requested to contact us promptly.
11.2 We will consider amendment requests where reasonably practicable.
11.3 Where goods qualify for the bespoke or personalised exemption, we may decline a change-of-mind cancellation or amendment, particularly where manufacturing arrangements have commenced.
11.4 Commencement of manufacturing shall not remove statutory cancellation rights for goods that are not legally exempt.
11.5 Any voluntary agreement to cancel or amend an exempt bespoke order may be subject to arrangements expressly agreed with the customer.
11.6 This clause shall not restrict rights available where we are in breach of contract or fail to deliver in accordance with applicable law.
12. Statutory change-of-mind cancellation
12.1 Subject to applicable exceptions, consumers entering into a distance sales contract may cancel without providing a reason within 14 days after the day on which they receive the goods.
12.2 Where a single order is delivered in separate consignments, the statutory cancellation period shall be calculated in accordance with the applicable regulations.
12.3 To exercise cancellation rights, the customer must communicate a clear decision to cancel through email, post or another method made available by us.
12.4 The model cancellation form at the end of these terms may be used but is not compulsory.
12.5 A customer exercising a valid cancellation right is not required to obtain prior authorisation from us.
12.6 Customers must return goods without undue delay and no later than 14 days after communicating statutory cancellation, unless applicable law or an agreement provides otherwise.
12.7 The consequences of cancellation, including return costs, reimbursement and permitted deductions for diminished value, shall be determined by the Consumer Contracts Regulations.
13. Return delivery costs
13.1 Where a customer exercises a statutory change-of-mind cancellation right in relation to eligible goods, the customer shall bear the direct cost of returning those goods, provided that the required pre-contract information has been supplied and we have not agreed otherwise.
13.2 The customer shall arrange return delivery using suitable packaging and an appropriate delivery service.
13.3 We recommend a tracked delivery service, although this recommendation does not impose an additional condition on statutory cancellation rights.
13.4 The customer bears responsibility for ensuring that goods are properly dispatched to the correct returns address. Nothing in this clause changes the risk allocation required by law.
13.5 We shall not impose a restocking charge or administrative cancellation fee in connection with a valid statutory cancellation.
13.6 Where goods are lawfully rejected because they do not conform to the contract, we shall bear reasonable costs of return or collection in accordance with the Consumer Rights Act 2015.
13.7 Where we voluntarily accept a return that is not required by law, any return arrangements and related costs shall be agreed with the customer.
14. Unauthorised returns
14.1 Customers are requested to contact us before returning products so that the reason for return and the applicable arrangements can be established.
14.2 Receipt of returned goods shall not, by itself, constitute our acceptance of a voluntary return, agreement to cancel a contract or undertaking to provide a refund.
14.3 Clause 14.2 does not prevent a customer from exercising any statutory right to cancel or reject goods, including by a clear communication or conduct that satisfies the applicable legal requirements.
14.4 Where goods are returned without prior communication and no statutory or contractual return right applies, we may decline the return.
14.5 In such circumstances, we shall use reasonable efforts to notify the customer and provide an opportunity to arrange collection or return delivery.
14.6 Where goods were returned solely at the customer's initiative and without an applicable return entitlement, the customer may be required to arrange and pay for their return.
14.7 Goods shall not automatically become our property merely because they have been returned without authorisation.
15. Uncollected returned goods
15.1 Where we hold goods returned without entitlement and the customer has been notified that the return is not accepted, we will provide a reasonable opportunity for the customer to arrange their collection or return.
15.2 We will normally allow an initial period of 30 days for a response following our notification.
15.3 That initial period is an administrative contact period and shall not constitute an automatic right for us to sell, destroy or otherwise dispose of the goods.
15.4 Where the customer fails to respond or make arrangements, we may take further steps permitted by applicable law.
15.5 Such steps may include the formal notice procedures available under the Torts (Interference with Goods) Act 1977, where applicable.
15.6 Any proposed sale or disposal shall be subject to the applicable legal requirements, including any necessary notices, waiting periods and accounting obligations.
15.7 Nothing in this clause permits us to dispose of goods in circumstances where the customer has a valid outstanding statutory claim or where disposal would otherwise be unlawful.
16. Incorrect customer selections
16.1 The customer shall take reasonable care when selecting vehicle and product specifications.
16.2 Where goods have been correctly supplied in accordance with accurate product information and the customer's selected specifications, an incompatibility caused solely by an incorrect customer selection shall not automatically constitute a defect.
16.3 This includes errors concerning vehicle model, production year, variant, floor layout, fixing configuration, material or colour.
16.4 The customer's statutory change-of-mind rights shall remain available for non-exempt goods.
16.5 Where the goods qualify as genuinely bespoke or personalised, no statutory change-of-mind right shall apply.
16.6 Nothing in this clause limits remedies where an incorrect selection results from inaccurate information or recommendations supplied by us.
17. Delivery arrangements
17.1 Manufacturing and delivery estimates shall be communicated through the website or order confirmation.
17.2 Our usual manufacturing period is approximately 3–5 working days before dispatch, subject to material availability and production conditions.
17.3 UK mainland orders are ordinarily dispatched using a next-working-day courier service.
17.4 Deliveries to remote areas, islands and international destinations may take longer.
17.5 Unless expressly agreed otherwise, quoted manufacturing and delivery estimates are not guaranteed delivery dates.
17.6 We shall fulfil our delivery obligations in accordance with Section 28 of the Consumer Rights Act 2015.
17.7 Unless a different period has been agreed, goods shall be delivered without undue delay and within 30 days after the contract is entered into.
17.8 Where delivery is delayed, the customer shall have the rights and remedies available under applicable law, including any right to terminate the contract.
17.9 Where termination is legally justified because of non-delivery, reimbursement shall be made without undue delay.
18. Delivery addresses and additional charges
18.1 Customers shall provide accurate and complete delivery details.
18.2 Delivery charges shall be disclosed before an order is submitted.
18.3 If the selected delivery zone or address is incorrect, we may contact the customer to explain the correction and request agreement to any necessary additional charge.
18.4 We shall not impose additional delivery charges without the customer's agreement.
18.5 Where a delivery correction cannot be agreed, the parties' rights shall be determined in accordance with the contract and applicable law.
18.6 We may seek reasonable recovery of costs caused by a customer's breach of their contractual obligations where legally permitted, but shall not impose disproportionate or unfair charges.
19. Risk, loss and transit damage
19.1 Goods shall remain at our risk until they enter the physical possession of the customer or a person nominated by the customer to receive them.
19.2 The exception provided by Section 29 of the Consumer Rights Act 2015 shall apply where the customer independently commissions a carrier that was not offered by us.
19.3 Customers are requested to report missing, damaged or incomplete deliveries as soon as reasonably possible.
19.4 Any reporting period suggested for convenience or investigation purposes shall not exclude or reduce statutory rights.
19.5 We shall investigate delivery complaints and fulfil our obligations where goods are lost, damaged or not delivered.
20. Faulty or non-conforming products
20.1 We are required to supply goods satisfying the applicable requirements of the Consumer Rights Act 2015.
20.2 Such requirements include satisfactory quality, fitness for purpose where applicable and correspondence with description.
20.3 Where goods fail to conform to the contract, the customer may have statutory remedies including the short-term right to reject, repair or replacement, price reduction or final right to reject.
20.4 Subject to the requirements and exceptions in the Act, the short-term right to reject ordinarily lasts 30 days.
20.5 The expiry of the initial 30-day period does not necessarily extinguish the customer's other statutory remedies.
20.6 These remedies may apply to genuinely bespoke and personalised goods.
20.7 Where legally required, we shall bear reasonable costs of returning or collecting non-conforming goods.
20.8 We may request reasonable evidence to assist in establishing the issue but shall not impose requirements that unlawfully obstruct statutory remedies.
21. Inspection and investigation of complaints
21.1 Customers reporting potential defects or fitment issues should provide their order reference and a description of the problem.
21.2 We may request photographs or other reasonable information to help investigate.
21.3 Depending on the issue, inspection of the product may be appropriate.
21.4 Any investigation shall be conducted fairly and without imposing unlawful barriers to statutory rights.
21.5 Where goods are established to be non-conforming, we shall provide the applicable statutory remedy.
21.6 Where an issue results solely from an incorrect customer specification and no statutory or contractual return entitlement applies, we may decline a refund or replacement.
22. Refunds and reimbursement
22.1 Refunds shall be made where required by law or where otherwise expressly agreed.
22.2 Where goods are validly returned under statutory distance-selling cancellation rights, we shall reimburse the amount required by law, including applicable standard outbound delivery charges.
22.3 Where the customer selected a premium delivery service, we need not refund the portion exceeding the least expensive generally acceptable delivery service offered, to the extent permitted by law.
22.4 Where we have not offered to collect goods, reimbursement following statutory cancellation shall be made without undue delay and no later than 14 days after receipt of the returned goods or evidence that they have been sent back, whichever is earlier.
22.5 Where the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction for diminished value only to the extent permitted by law.
22.6 Refunds resulting from valid statutory rejection of non-conforming goods shall be provided within the applicable legal deadline.
22.7 Refunds will ordinarily be made using the original method of payment unless the customer expressly agrees otherwise and incurs no additional expense.
22.8 We shall not charge a fee for making a statutory reimbursement.
23. International orders
23.1 International delivery availability shall be confirmed through the website or before order acceptance.
23.2 Delivery charges and the available delivery services shall be displayed or agreed before the contract is formed.
23.3 Customs duties, import taxes or other destination-specific charges may apply.
23.4 Where such charges are to be borne by the customer, we will provide the required information before purchase.
23.5 Mandatory legal protections applicable to international consumer contracts shall not be excluded by these terms.
24. Liability
24.1 Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
24.2 Nothing in these terms excludes or restricts statutory consumer remedies.
24.3 We shall not be liable for incompatibility arising solely from an incorrect customer selection where we have correctly performed our contractual obligations and the issue was not caused by inaccurate information supplied by us.
24.4 We remain responsible for losses and remedies arising from our breach of contract or other legal obligations to the extent required by law.
25. Complaints and dispute resolution
25.1 Customers wishing to raise a complaint should contact our customer service team using the contact details provided in Section 1.
25.2 We will endeavour to investigate and resolve complaints fairly and within a reasonable period.
25.3 Customers should provide their order number and relevant details to assist the investigation.
25.4 Nothing in this complaints procedure prevents a customer from exercising statutory rights or seeking a legal remedy.
26. Governing law and jurisdiction
26.1 These terms and contracts formed under them are governed by the law of England and Wales, subject to mandatory consumer protections that apply.
26.2 Consumers residing in Scotland or Northern Ireland retain their applicable mandatory consumer protections and rights concerning jurisdiction.
26.3 Consumers residing outside the United Kingdom shall retain any mandatory protections that apply to their purchase notwithstanding the choice of governing law, to the extent required by applicable law.
27. Changes to terms
27.1 We may update these terms from time to time.
27.2 Any changes shall not retrospectively alter the terms of an existing contract except where permitted by law and agreed where required.
27.3 The version applicable to an order will normally be the version provided or made available to the customer at the time of contracting.
28. Severability
28.1 If any provision is found to be unlawful or unenforceable, it shall not affect the enforceability of the remaining provisions, so far as legally permitted.
28.2 Any provision shall be interpreted, where reasonably possible, in a manner consistent with applicable consumer protection law.
Model cancellation form
For products to which the statutory change-of-mind cancellation right applies.
To: Mr Car Mats Limited
Email: [email protected]
Postal address: Mr Car Mats Limited, 23 Woodland Hills, Madeley, Crewe, CW3 9HN
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Description of goods:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
You may communicate your cancellation by email or another clear statement instead of using this form.
IMPORTANT – YOUR CONSUMER RIGHTS
Nothing in these Terms and Conditions excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable legislation.