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Customer Help Centre

Service Update

Production Update
No production issues to report.
Current production times for tailored car mats are 5 working days. For mats with logos, please allow an extra day. We are doing everything we can to ensure your order is delivered on time.
Login to Manage My Order to view you expected shipping date.

Customer Services
Paul is available to take your calls: Monday - Friday from 8am to 2pm on 01782 751198.

Outside these hours please leave a voicemail or use the contact form. Please ensure that you leave your order number.

Please allow 24 Hours for a reply.

How can we help?

I'd like to track my order

If you'd like to see which stage in our factory your order is, or to check on the estimated delivery date, please log in to the Manage My Order section.

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Contact Customer Services

Please login to Manage My Order and follow the Contact Us link. We aim to reply within 24 hrs.

For delivery enquiries please use Manage My Order.
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Frequently asked Questions

If you have a question about the different types of carpets available, personalisation or how to send us your own patch to sew on to our mats, you'll be able to find those answers, and more, on our FAQs.

see our faq's

Frequently Asked Questions

Am I Able To Track My Car Mat Delivery?
When you place your car mat order with us, you want to know the status of your order and when you can expect it to arrive at your home address. We will send you a tracking code for your purchase so that you will be able to effortlessly track and trace your car mat order online. We send out all of the orders made through our online store via DHL couriers using their next day delivery service.
Are Your Rubber Car Mats Odour Free?
If you want an odour free rubber car mat for your vehicle, you’ll be pleased to learn that we currently have a limited supply of odour free rubber car mats for sale. These high-quality car mats are injection moulded and vanilla scented to completely remove the unwanted odour that can be found with a new rubber car mat. As a result, your vehicle will smell fresh and pleasant every time you get behind the wheel.
Do Your Car Mats Come With A Heel Pad?
A heel pad is added to a car mat to give additional protection from wear and added durability. We add heel pads to our two lower grade carpet car mats to ensure that they will be robust enough to withstand regular use without excessive wear and tear. The car mat carpet used for our two higher grade products are so thick that there is no need to add a heel pad. There is no heel pad added to our rubber car mats.
Are Car Mat Fixing Clips Included?
We believe that safety is paramount, and that’s why every car mat that we supply comes with a fixing system to keep it firmly in position while you’re driving. Every modern mainstream car mat that we supply will be provided with the genuine manufacturers’ fixing system. Exotic, non-mainstream and classic cars are supplied with universal fixing clips. You can view images of our range of car mat fixings clips by visiting our car mat fixing clips blog page.


James Glencross

very smart mats good price - 10/10


David Buchanan

Quick delivery excellent mats at a good price - 9/10


Gordon Allen

Great mats. Colour, finish, shape and fit are perfect. The only minor observation is that the supplier could have included more velcro pads to attach to the original floor fittings; managed to cut the two supplied pads to fit two of the 4 mats. Purchasing process and delivery was great. Highly recommended supplier. - 9/10


JOHN Wolfe

I was surprised on how quick I got the mats. From ordering to delivery was just over 2weeks. The mats are brilliant and fit in the car like a glove. The embroidery of the names embossed on the mats are of a very high standard. My wife and grandchildren love the. I would highly recommend getting them from mrcarmats, and will do again if/when I change my car. - 10/10


Dave Tiller

Excellent quality Selected edge design is perfect Mats fit our vehicle perfectly and add to quality look of the cabin - 10/10


Paul Courtenay

Although Mr Car Mats didn't have the colour I wanted in stock, they made a custom set of mats for me from a template I supplied for no extra cost - how good is that! - 9/10


Trevor Gubby

Fitted my Corolla hybrid perfectly and incorporated the correct fittings to stop mat slipping. Opted for middle standard of carpet which feels very good and should last well, of course only time will tell. Will order from this company again. - 10/10


carl easton

They arrived in good time, fit perfectly, and look to be good quality. Very happy - 10/10


Jason Heaven

Great product and value for money - 8/10


Philip Skinner

Good quality well made mats that fit well. - 10/10


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